Terms of service
OVERVIEW
Welcome to El milagro! The terms "we", "us" and "our" refer to El milagro. El milagro operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). El milagro is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. El milagro reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until El milagro confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as El milagro may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.
SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by El milagro, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of El milagro, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by El milagro.
El milagro's names, logos, product and service names, designs, and slogans are trademarks of El milagro or its affiliates or licensors. You must not use such trademarks without the prior written permission of El milagro. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately characterizes Shopify's relationship with your store and should not be removed or modified.]
El milagro is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with El milagro. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and El milagro, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with El milagro.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy [LINK] for more details on how we, Shopify, and our partners use your personal information.
SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm El milagro, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the services; (e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI) or automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.
SECTION 14 - AGENTS
14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using persons device, without direct supervision.
14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.
SECTION 15 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
SECTION 16 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
EXCEPT AS EXPRESSLY STATED BY El milagro, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
SECTION 17 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL El milagro, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.
SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless El milagro, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.
SECTION 19 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 21 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.
SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where El milagro is headquartered. You and El milagro consent to venue and personal jurisdiction in such courts.
SECTION 23 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@elmilagro.com.
Our contact information is posted below:
[INSERT TRADING NAME]
support@elmilagro.com
[INSERT BUSINESS ADDRESS]
[INSERT BUSINESS PHONE NUMBER]
[INSERT BUSINESS REGISTRATION NUMBER]
[INSERT VAT NUMBER]
⚖️ TÉRMINOS DE SERVICIO - MASAJEADOR CERVICAL DELUU
Última actualización: Agosto de 2026
BIENVENIDO A Dellu
Al acceder a nuestro sitio web (www.deluu.com) y realizar una compra de nuestros productos, aceptas los siguientes Términos de Servicio. Te recomendamos encarecidamente leerlos cuidadosamente antes de utilizar nuestros servicios y productos.
Si no aceptas estos términos, por favor no realices compras ni utilices nuestros servicios.
1. INFORMACIÓN GENERAL
Descripción del Servicio
Deluu ofrece el Masajeador Cervical Inteligente y productos complementarios para el alivio de tensión cervical, dolor de cuello, y malestar relacionado, a través de nuestra tienda en línea.
Nuestro masajeador es un dispositivo de bienestar diseñado para proporcionar:
• Masaje terapéutico mediante tecnología Shiatsu
• Estimulación de acupresión (100+ puntos mapeados)
• Terapia de calor terapéutico (hasta 42°C)
• Estimulación Muscular Eléctrica (EMS)
Elegibilidad
Al utilizar nuestro sitio web y comprar nuestros productos, confirmas que:
• ✓ Eres mayor de 18 años
• ✓ Tienes capacidad legal para celebrar contratos
• ✓ No tienes contraindicaciones médicas que impidan usar el producto
• ✓ Has leído el Aviso Legal y de Seguridad del producto
Para menores de edad: Si eres menor de 18 años, deberá realizar la compra un padre, madre o tutor legal, quien asume responsabilidad total del uso.
2. PEDIDOS Y PROCESAMIENTO
Cómo Realizar un Pedido
1. Selecciona el producto y cantidad en nuestro sitio web
2. Proporciona información de envío y facturación
3. Selecciona método de pago
4. Revisa y confirma tu pedido
5. Recibirás confirmación por email con número de pedido
Validación de Pedidos
Todos los pedidos están sujetos a:
• ✓ Disponibilidad de inventario (confirmamos dentro de 2 horas)
• ✓ Verificación de pago (procesamiento seguro)
• ✓ Validación de información (dirección, contacto, etc.)
• ✓ Revisión anti-fraude (protección para ti y nosotros)
Cancelación de Pedidos
Nos reservamos el derecho de cancelar o rechazar cualquier pedido:
• Por detectar actividad sospechosa o potencial fraude
• Por errores en los precios (si aparece precio incorrecto)
• Por problemas en el procesamiento del pago
• Por información incompleta o incorrecta
• Por incumplimiento de edad mínima (18 años)
Si cancelamos tu pedido:
• Te notificaremos por email
• Se reembolsará 100% en 5-7 días hábiles
• Se especificará la razón de la cancelación
3. PRECIOS Y MONEDAS
Mostración de Precios
• ✓ Todos los precios se muestran en Euros (EUR) por defecto
• ✓ Incluyen IVA y impuestos aplicables en la región especificada
• ✓ Precios finales sin cargos ocultos
• ✓ Conversión de moneda si compras desde otro país (calculada al checkout)
Cambios de Precio
Nos reservamos el derecho de:
• Modificar precios en cualquier momento
• Ofrecer promociones y descuentos
• Ajustar precios por inflación o cambios de costos
PERO:
• El precio que viste al momento de compra es el que pagarás
• Los cambios afectan pedidos futuros, no a los realizados
• Notificamos cambios de precio a clientes existentes si es aplicable
Promociones y Cupones
• ✓ Los cupones son válidos solo una vez por cliente (salvo indique lo contrario)
• ✓ No son acumulables con otras promociones
• ✓ Tienen fecha de vencimiento indicada
• ✓ No son válidos en productos ya con descuento
4. ENVÍOS Y LOGÍSTICA
Tiempos de Procesamiento
• Pedidos confirmados: Procesados en 24-48 horas hábiles
• Fin de semana y festivos: No se procesan (se hace lunes siguiente)
• Grandes volúmenes: Pueden tomar hasta 72 horas en temporada alta
• Te notificaremos si hay demoras
Tiempos de Entrega
Varían según tu ubicación:
Región Tiempo Estimado Costo
España (Península) 3-5 días hábiles €8.99
España (Islas) 5-7 días hábiles €15.99
Europa (UE) 5-10 días hábiles €14.99
América Latina 7-15 días hábiles €24.99
Otros países Consultar Variable
IMPORTANTE:
• Estos son tiempos estimados, no garantizados
• Factores externos (aduanas, clima, huelgas) pueden afectar
• Deluu no es responsable de demoras causadas por transportista
• Envíos internacionales pueden incluir aduanas/aranceles
Número de Seguimiento
• Se envía por email una vez despachado el paquete
• Incluye enlace para rastrear en tiempo real
• Si no recibes tracking en 48 horas, contacta soporte
• Revisa carpeta de spam/promociones
Responsabilidad del Envío
• ✓ Deluu es responsable hasta que el paquete llega a transportista
• ✓ Transportista es responsable durante tránsito
• ✓ Comprador es responsable tras recibir el paquete
• ✓ Foto de entrega es prueba de recepción
Si tu Paquete se Pierde
1. Contacta soporte dentro de 30 días de envío
2. Proporciona número de seguimiento
3. Investigaremos con transportista (5-10 días hábiles)
4. Si se confirma pérdida: reenvío gratuito o reembolso completo
5. GARANTÍA Y REEMBOLSOS
Garantía de Satisfacción - 30 DÍAS
Ofrecemos garantía incondicional de 30 días:
✓ Cómo funciona:
• 30 días desde fecha de recepción (no de compra)
• Si no estás satisfecho: solicita devolución
• No necesitas justificar por qué
• Reembolso 100% del producto (menos costo envío retorno)
✓ Qué está cubierto:
• Cambio de opinión
• Producto no funciona para ti
• Reacción adversa (irritación de piel, etc.)
• Defecto de manufactura
• Expectativas no cumplidas
✓ Proceso de devolución:
1. Contacta support@deluu.com dentro de 30 días
2. Te enviaremos etiqueta de envío prepagado
3. Devuelves el producto (debe estar en condición usable)
4. Procesamos reembolso en 5-7 días hábiles
5. Reembolso se acredita a tu método de pago original
Garantía de Defectos - 2 AÑOS
Cubre defectos de manufactura durante 2 años:
✓ Qué cubre:
• Batería no funciona
• Circuitos electrónicos defectuosos
• Motor/vibración no funciona
• Botones rotos (fallo de manufactura, no daño físico)
• Materiales defectuosos
✓ Cómo reclamar:
1. Contacta soporte con evidencia (fotos, descripción)
2. Te haremos preguntas diagnósticas
3. Si confirmamos defecto: reparación o reemplazo gratuito
4. Envío de retorno cubierto por Deluu
✗ No cubre:
• Daño físico (caídas, aplastamiento, mojado)
• Uso incorrecto (intensidad máxima desde inicio)
• Modificaciones no autorizadas
• Desgaste normal por uso
• Daño por negligencia
Garantía de Reembolso de Dinero - NO REEMBOLSO SI:
Los siguientes casos NO califican para reembolso:
❌ El dispositivo muestra signos de mal uso intencional
❌ Has usado el producto más allá de lo que se considera “prueba razonable”
❌ Modificaste el dispositivo de forma no autorizada
❌ Dañaste el empaque o accesorios intencionalmente
❌ Intentaste abrir o reparar el dispositivo
❌ Excediste el período de 30 días
❌ Tienes contraindicaciones médicas (responsabilidad tuya informar)
6. USO DEL PRODUCTO
Instrucciones de Uso Correctas
El Masajeador Cervical debe utilizarse:
• ✓ Siguiendo EXACTAMENTE las instrucciones del manual
• ✓ Comenzando en intensidad baja (nivel 1-2 de 5)
• ✓ Máximo 15 minutos por sesión
• ✓ Mínimo 1-2 horas entre sesiones
• ✓ No más de 2 sesiones diarias
• ✓ En región cervical únicamente (no otras áreas del cuerpo)
Recomendaciones de Seguridad
Antes de usar, debes:
1. ✓ Leer completamente el Aviso Legal y de Seguridad
2. ✓ Verificar que no tienes contraindicaciones (ver lista)
3. ✓ Hacer prueba de sensibilidad (5 minutos, intensidad 1)
4. ✓ Consultar médico si tienes dudas
5. ✓ Mantener dispositivo lejos de menores
Si Experimentas Reacciones
Reacciones leves (normales):
• Enrojecimiento temporal
• Hormigueo leve
• Sensación de ardor suave
• Molestia muscular (como después de masaje)
→ Estas son normales, continúa si tolerables
Reacciones moderadas (reducir intensidad):
• Irritación que persiste después sesión
• Picazón más intensa
• Enrojecimiento importante
→ Reduce a intensidad mínima o toma descanso de 2-3 días
Reacciones severas (DETÉN inmediatamente):
• Dolor agudo o tipo puñalada
• Hormigueo que irradia a brazos/manos
• Mareos severos
• Dificultad para tragar o respirar
→ SUSPENDE USO INMEDIATAMENTE Y CONSULTA MÉDICO
Resultado Variable
Deluu no garantiza:
• Alivio completo (algunos ven 70%, otros 100%)
• Alivio para condiciones médicas graves
• Resultados idénticos para todos los usuarios
• Duración exacta del alivio
Los resultados dependen de:
• Severidad de tu condición
• Edad y salud general
• Consistencia de uso (DIARIO es crítico)
• Otros factores (estrés, postura, etc.)
• Respuesta individual al tratamiento
7. PROPIEDAD INTELECTUAL
Derechos de Autor y Propiedad
Todo el contenido del sitio web de Deluu es propiedad exclusiva nuestra:
• ✓ Imágenes, fotos, videos
• ✓ Logotipos y marca Deluu
• ✓ Textos, descripciones, artículos
• ✓ Diseños gráficos y layouts
• ✓ Código fuente del sitio
• ✓ Nombres de productos y slogans
Todo está protegido por:
• Derechos de autor internacionales
• Leyes de propiedad intelectual
• Tratados internacionales WIPO
Restricciones de Uso
PROHIBIDO:
❌ Reproducir contenido sin autorización
❌ Distribuir contenido en otros sitios
❌ Usar imágenes/logotipos comercialmente
❌ Crear trabajos derivados
❌ Vender contenido Deluu
❌ Copiar estructura de sitio
❌ Usar para competencia
PERMITIDO:
✓ Compartir en redes sociales (con crédito)
✓ Usar para referencia personal
✓ Citar con atribución apropiada
Reporte de Infracción
Si encuentras contenido nuestro usado sin autorización:
📞 Línea legal 24/7 (si aplica)
8. LIMITACIÓN DE RESPONSABILIDAD
LO QUE DELUU NO ES RESPONSABLE DE:
Deluu NO será responsable por:
❌ Daños indirectos, incidentales o consecuentes
❌ Pérdida de ganancias o ingresos
❌ Daño emocional o psicológico
❌ Pérdida de datos o información personal
❌ Reacciones alérgicas o adversas (si seguiste instrucciones)
❌ Lesiones por uso incorrecto
❌ Demoras en envío (responsabilidad transportista)
❌ Cambios de precio sin previo aviso
❌ Disponibilidad de productos
❌ Interrupciones del sitio web
LO QUE DELUU SÍ ES RESPONSABLE DE:
✓ Calidad del producto (garantía 2 años defectos)
✓ Descripción precisa del producto
✓ Garantía 30 días dinero reembolsado
✓ Seguridad en procesamiento de pagos
✓ Privacidad de datos personales
✓ Cumplimiento de leyes aplicables
Límite Máximo de Responsabilidad
En caso de reclamación legítima, Deluu es responsable máximo por:
• Reembolso del producto vendido (precio pagado)
• Costo de envío de retorno
• Reparación o reemplazo garantizado
Nada más. No hay compensación por daños, pérdidas, o cualquier otro concepto.
9. PRIVACIDAD Y DATOS PERSONALES
Recopilación de Datos
Deluu recopila:
• Nombre y dirección
• Email y teléfono
• Historial de compras
• Información de pago (procesada seguramente)
• Preferencias de producto
• Datos de navegación (cookies)
Uso de Datos
Tus datos se usan SOLO para:
✓ Procesar tu pedido
✓ Enviar confirmaciones y tracking
✓ Mejorar servicio al cliente
✓ Estadísticas internas (anonimizadas)
✓ Comunicar sobre nuevos productos (si lo permites)
No Vendemos Tus Datos
❌ NO vendemos información personal a terceros
❌ NO compartimos datos sin consentimiento
❌ NO usamos datos para otras personas
✓ Sí compartimos datos con transportistas (solo lo necesario)
Política de Privacidad Completa
Para detalles completos, consulta: www.deluu.com/privacidad
10. CAMBIOS EN LOS TÉRMINOS
Derechos de Modificación
Nos reservamos el derecho de:
• Actualizar estos Términos en cualquier momento
• Agregar nuevas restricciones o condiciones
• Cambiar políticas según circunstancias
Cómo Te Notificamos
• Publicamos cambios en este sitio
• Enviamos email a clientes registrados
• Cambios entran en vigor inmediatamente (o 30 días si es importante)
• Seguir usando el sitio = aceptar nuevos términos
Si no aceptas cambios:
• Contacta soporte antes de hacer más compras
• Tu última compra bajo términos anteriores es válida
11. RESTRICCIONES DE USO
No Puedes Usar Este Sitio Para:
❌ Actividad ilegal o fraudulenta
❌ Acoso, discriminación, o abuso
❌ Spam o publicidad no solicitada
❌ Acceso no autorizado (hacking)
❌ Malware o virus
❌ Violación de derechos de otros
❌ Compras fraudulentas (tarjeta de crédito no tuya)
❌ Reverse engineering o scraping
Consecuencias del Mal Uso
Si violas estas reglas:
• Cuenta será suspendida inmediatamente
• Pedidos serán cancelados
• Reembolsos serán negados
• Información se compartirá con autoridades si es necesario
• Possible demanda legal
12. FUERZA MAYOR
Deluu no es responsable por:
• Desastres naturales (terremotos, huracanes)
• Guerras, terrorismo, o civil unrest
• Huelgas, lockouts, conflictos laborales
• Pandemias o emergencias de salud pública
• Interrupciones del servicio de internet
• Fallos de electricidad
• Problemas de transporte
En estos casos, haremos lo posible por continuar servicio, pero sin garantía.
13. LEYES APLICABLES
Jurisdicción
• Estos Términos se rigen por las leyes de España/UE (según ubicación)
• Cualquier disputa se resuelve en cortes competentes de tu país
• No hay derecho a demanda colectiva (individual solo)
• Intentaremos resolver disputas amigablemente primero
Cumplimiento Legal
Deluu cumple con:
✓ GDPR (Regulación Protección Datos, Europa)
✓ Leyes de Protección al Consumidor
✓ Regulaciones de E-commerce
✓ Leyes Tributarias Locales
✓ Regulaciones de Importación/Exportación
14. CONTACTO Y SOPORTE
Cómo Contactarnos
Tienes preguntas sobre estos Términos? Contáctanos:
📧 Email: support@deluu.com
📧 Legal: legal@deluu.com
🌐 Sitio Web: www.deluu.com
📞 Teléfono: [Número si aplica]
💬 Chat en Vivo: Disponible en sitio web
📍 Dirección Física: [Si aplica]
Tiempo de respuesta:
• Preguntas generales: 24-48 horas
• Reclamaciones legales: 5-10 días hábiles
• Emergencias: 24 horas
Compromiso
Nos comprometemos a:
✓ Responder todas las consultas
✓ Resolver problemas de forma justa
✓ Mantener comunicación clara
✓ Proteger tus derechos como cliente
15. DISPOSICIONES FINALES
Acuerdo Completo
Estos Términos, junto con nuestra Política de Privacidad y Aviso Legal, constituyen el acuerdo completo entre tú y Deluu. Reemplazan cualquier acuerdo previo.
Severabilidad
Si alguna parte de estos términos es inválida, el resto sigue siendo válido.
No Hay Renuncia
El hecho de que no hagamos cumplir un término no significa que renunciemos a él. Podemos hacerlo cumplir más tarde.
Vigencia
Estos Términos están en vigencia desde que realizas tu primera compra y continúan indefinidamente, a menos que canceles tu cuenta.
RESUMEN RÁPIDO DE LO MÁS IMPORTANTE
Tema Lo Que Debes Saber
Edad Mínima 18 años requerido
Garantía 30 días dinero reembolsado + 2 años defectos
Envío 3-5 días península España, 5-10 días Europa
Precio En EUR, incluye impuestos
Reembolsos Completo menos envío retorno
Responsabilidad Máximo precio pagado
Privacidad Tus datos NO se venden
Cambios Podemos modificar términos con notificación
Ley Ley española/UE aplica
ÚLTIMA ACTUALIZACIÓN
Versión: 2.0 - Adaptada para Masajeador Cervical
Fecha: Agosto de 2026
Próxima revisión: Febrero de 2027
¿ACEPTAS ESTOS TÉRMINOS?
Al realizar una compra en Deluu, confirmas que has leído, entendido y aceptas completamente estos Términos de Servicio.
Si tienes dudas antes de comprar, contáctanos en support@deluu.com
Gracias por confiar en Deluu para tu bienestar.
© 2026 Dellu - Todos los derechos reservados
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